Q: My Image isn't filling the space
A: Make it a square
Q: My Image has a black background for some reason
A: Make it a JPG
Q: My image is sideways
A: We use metadata from the image to decide which way it should go. Mobile phone cameras attach this data. Rotate the image manually and try again.
Q: My image is blurry/pixelated
A: Chances are if your preview looks pixelated then your mug will print that way. In rare cases we may contact you to request another image if yours is too low quality. We like to get things right. Try to make your image a square of at least 1000 pixels.
Q: What do you print on the other side?
A: We print your chosen image on both sides at no extra charge.
Q: When will it arrive?
A: We have to make your mug. It's a one off custom job. We normally ship in 2 working days. If you live in a country other then the UK you'll have to factor this in when ordering.
Q: Who are MugJam?
A: We're a couple of ceramic mechanics that make awesome mugs. We sell loads of them on Amazon. We do shows and conventions. We're awesome and you're going to love our work.
Q: Can I upload pictures from Facebook?
A: YES! Click 'Choose Mug Image' and login using your Facebook account. Pick an image from your galleries and you're set!
Q: Can I upload pictures from my Hard Drive? What about my webcam?
A: YES! Click 'Choose Mug Image' and then choose files from your drive. You can even take images directly from your webcam.
Q: Can I use my phone?
A: YES! You can even snap pictures from your phones camera straight to a mug. Visit this page on your mobile to try it out!
Q: Do I need a account?
A: No. We've set PayPal up so it can take a card payment. You don't need a PayPal account.
A: Your mug will arrive in a safe polystyrene container. We take every precaution to ensure your masterpiece arrives in perfect condition.
A: We use PayPal to manage our orders. After you order we will confirm with human eyes your design. After we're confident everything is fine with your artwork we will pass it to production who will produce your mug. After that packing will ship it to your address. We'll keep you in the loop with emails. It is for this reason that you need to provide a valid email address. You can also log in to your PayPal account and check how we're doing that way.
A: We operate a zero nonsense policy at MugJam. If you aren't totally over the moon all the way to 11 happy about your mug then send it back and we'll refund you.
Our delivery is simple. If you live in the UK, its completely FREE. It's all catered for. Just pay and we'll get cracking making your mug. The costs are outlined below and are on a per mug basis.
|Mainland UK||FREE||3-5 Working Days|